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THE DUPLEX |
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| 1 |
Q |
Is there a hairdryer in the apartment? |
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A |
Sorry, no. Guests provide their own. |
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| 2 |
Q |
Are there adaptor plugs for UK appliances in the apartment? |
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A |
Sorry, no. Guests provide their own. |
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| 3 |
Q |
Are there Beach Towels in the apartment? |
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A |
Sorry, no. Guests provide their own. |
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| 4 |
Q |
Are Teacloths provided in the Kitchen? |
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A |
Yes. |
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| 5 |
Q |
Are Bath and Hand Towels available? |
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A |
Yes. |
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6 |
Q |
Is the Bed Linen changed during the 2 week stay? |
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A |
Yes. Bed Linen and towels are changed for stays of 2 weeks or more. |
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| 7 |
Q |
Do we have to clean the Duplex before we leave? |
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A |
No. The Duplex is cleaned both before and after your stay. A mid-stay clean is undertaken for stays of 2 weeks or more. |
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| 8 |
Q |
Is there an iron available? |
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A |
Yes. There is an iron, ironing board, clothes horse, washing basket, outside washing line and pegs available in the apartment. |
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| 9 |
Q |
Does the Duplex have Air-Conditioning? |
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A |
Yes. The Duplex has full Air-Conditioning and Central Heating. |
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| 10 |
Q |
Is there a freezer in the apartment? |
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A |
The apartment has a fridge/freezer in the kitchen. |
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| 11 |
Q |
How will I know how to work the appliances in the apartment? |
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A |
There are full operating instructions for all appliances in the 'Tips for your Holiday' guide in the apartment. |
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| 12 |
Q |
Is there a washing machine in Ca'n Cassie? |
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A |
Yes, together with everything you need to wash, dry and iron your clothes. |
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| 13 |
Q |
How do we dispose of rubbish - this was a problem where we last stayed..? |
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A |
Full details of rubbish disposal are available in the 'Tips for your Holiday' guide in the Duplex. Bins are provided in every room and in all bathrooms. |
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| 14 |
Q |
Where can we park our Hire Car? |
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A |
Apart from parking either side of the road outside, opposite the Development, there is also an allocated underground car parking space. The garage door is operated by remote control, which is available in the Duplex. |
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| 15 |
Q |
Are pets allowed? |
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A |
Sorry, No. |
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| 16 |
Q |
Would the Duplex be suitable for someone in a wheelchair? |
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A |
Sorry, no. Ca'n Cassie is inaccessible to wheelchairs and is not recommended for anyone who is infirm due to 2 staircases. |
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| 17 |
Q |
Is there a telephone in the apartment? |
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A |
Sorry, no, but mobile phone reception is good. |
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| 18 |
Q |
How many other properties are there in the Development? |
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A |
There are 22 - a mix of residential and holiday accommodation. |
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| 19 |
Q |
What, if any, entertainment is provided in the Duplex? |
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A |
There is satellite TV showing English programmes, together with a selection of DVDs and Videos for all ages. There is also a selection of books and cassettes for all ages, together with a small selection of games. |
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| 20 |
Q |
Are children welcome in the apartment? |
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A |
Yes, well-behaved children are more than welcome! |
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| 21 |
Q |
How deep is the swimming pool? |
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A |
The maximum depth is 2.10m, minimum 0.90m. |
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BOOKING ARRANGEMENTS |
| 22 |
Q |
Is a Cot / Highchair available for our 1-year-old? |
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A |
Both are available at no extra cost by prior arrangement. |
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| 23 |
Q |
The most convenient flight we can find is on a Saturday. Is a Saturday arrival/departure possible? |
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A |
Although bookings are usually Friday to Friday, this is flexible depending on availability and time of year. |
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| 24 |
Q |
Are there separate charges for electricity or any other utilities ? |
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A |
No, the full rental charge includes all utilities. There are no additional charges. |
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| 25 |
Q |
Why do I have to pay a £100 Deposit? |
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A |
This amount not only secures your booking, but is held against any breakages or damage which may occur during your stay. It is fully refundable following a satisfactory inspection of the Duplex after your departure. |
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| 26 |
Q |
If I have to cancel, will you refund my £100 Deposit? |
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A |
No, although it may be carried forward to alternative dates. |
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| 27 |
Q |
Do you recommend we take out insurance for our rental? |
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A |
Yes. |
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| 28 |
Q |
Can I change my booking? My niece would like to come with us. |
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A |
Yes, as long as the maximum number is no more than 5 adults. |
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| 29 |
Q |
My flight times have changed. Will this be a problem? |
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A |
No, access to the Duplex is after 2pm on the day of arrival and you must vacate the Duplex by 10am on the departure date. This is to allow time for the Duplex to be cleaned before the next guests arrive. |
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| 30 |
Q |
Our departure time is late evening - can we stay later in the apartment? |
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A |
This is entirely dependant upon whether guests are arriving on the same day as you depart. If I can be flexible on your departure time, I will, although arrangements can also be made for you to leave your suitcases inside the Duplex. |
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| 31 |
Q |
When is the full rental due? |
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A |
6 weeks prior to departure. |
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| 32 |
Q |
How do we get the key? |
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A |
The key is sent by post prior to your departure, following receipt of the full rental. |
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| 33 |
Q |
How will we find Ca'n Cassie? |
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A |
Directions from Mahon Airport, together with the full address will be posted with the key prior to your departure, following receipt of the full rental. |
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| 34 |
Q |
How do we pay? |
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A |
Payment can be made by personal cheque or Banker's Draft made payable to 'Mrs M H Darling'. |
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| 35 |
Q |
Where do I send my payment? |
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A |
Payment should be sent the address detailed on the Contact page. |
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| 36 |
Q |
How do I make a booking? |
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A |
Either complete the Enquiry Form, or contact me using the details on the Contact page. |
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| 37 |
Q |
Will you confirm all our booking arrangements in writing? |
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A |
Yes, I will confirm either by email or post, whichever you prefer. |
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| 38 |
Q |
Can I contact you again if I have any queries? |
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A |
Yes, I welcome all and any questions and will do my best to help you. |
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39 |
Q |
When should I return the key to Ca'n Cassie? |
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A |
I ask that you post the key back to me as soon as possible after your return home. |
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OTHER |
40 |
Q |
I am having a problem finding a convenient flight - can you help? |
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A |
There is a list of flight websites available on the Site. |
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41 |
Q |
Where can I hire a car? |
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A |
There is list of local car hire companies available on this Site, or you can contact any number of international car hire companies on the internet or listed in telephone directories. |
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| 42 |
Q |
Are any beaches within walking distance? |
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A |
No, unless you enjoy walking! A car is recommended to enable you to see the many attractions Menorca has to offer. |
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43 |
Q |
If we have an emergency, who do we contact? |
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A |
There is a local Villa Maintenance company whom you can contact. Full contact details are provided in the Duplex, as well as being sent to you prior to your arrival. |
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| 44 |
Q |
Will any of my details be passed on to a third party? |
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A |
No - your information will never be passed on to anyone else. |
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45 |
Q |
Is there a 'welcome pack' provided for our arrival? |
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A |
Yes - this contains basic essentials for hot drinks and a simple breakfast. |
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